How do I get my photo onto my computer?

If you have a digital camera or a camera equipped mobile phone you can get your photographs onto your computer ready to upload them to the site by using the cable and software that usually comes supplied with your phone.

Check the manual that came with camera or camera phone on the best way to do this.

Alternatively you can send in a photograph using the MMS feature from your mobile phone. To use this option you need to make sure your mobile number is correct on your profile so we can match up your picture to your profile.

Click here for more detailed information

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How do I change the size of the photo?

If your photograph is located on your computer and you are using Windows it is possible to change the size of your photo using a programme called 'Paint' which is installed on all new computers running Windows software.

Paint is a basic graphics editing software package but powerful enough to do most things that you will possibly want to do to make your photographs better.

Paint can be found by clicking 'Start' - > 'Programs' (or 'All Programs') -> 'Accessories' -> 'Paint'.

Open your photograph within Paint and use the tools provided to resize the image.

Use the help in Paint if you require more information on how to resize the photograph.

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How do I make my photo brighter?

To make your photographs lighter you will need to use a graphics package like Adobe's Photoshop or Fireworks which can be found at www.adobe.com. These are not free products.

Alternatively ask a relative or friend who possibly works in computing if they can help you to lighten your images using software they may have on their computers.

Also there are free packages available. One recommendation is GIMP. GIMP is the GNU Image Manipulation Program and available from https://www.gimp.org/windows/

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How do I rotate the photograph so it's not sideways?

Rotating your photograph can be achieved using the existing graphics package on your PC.

Using Microsoft's 'Paint' programme.

[1] Open the photograph in Microsoft paint.

[2] From the menu select 'Flip/Rotate'.

[3] The Dialog box that appear shows several choices on how to rotate the photograph. If your image is upside down then you can choose 'Flip Vertical'.

[4] By choosing rotate by angle you will enable 3 choices of angle to rotate by.

90 degrees will rotate clockwise by 90 degrees.

180 degrees will rotate the image so its totally upside down (the same as 'Flip Vertical').

270 degrees will rotate the photograph anti clockwise by 90 degrees.

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How do I cut the waste space off a photograph?

You can remove the wasted space from a photograph by using a programme called 'Paint' which is installed on all new computers running Windows software.

Paint is a basic graphics editing software package but powerful enough to do most things that you will possibly want to do to make your photographs better.

Paint can be found by clicking 'Start' - > 'Programs' (or 'All Programs') -> 'Accessories' -> 'Paint'.

[1] Open the photograph you wish to trim.

[2] Drag the 'resize handle' to the positions which trim the photograph to your desired dimensions.

[3] Save your image and upload.

We can do this for you too! Just send us an email (using your registered email address) with your attached picture to [email protected]

If there is more than one person in your image please make sure you tell us who you are and any other instructions about cropping your image.

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How do I remove other people out of the photo?

Sometimes you may have a photograph with friends or an ex partner and you may wish to remove them from the image before uploading.

Trimming or 'cropping' the photograph is the easiest way to remove unwanted content but that may not be an option.

There is a solution that might help you to get your photograph approved even though there are other people in the image.

Using a graphics programme such as Microsoft's paint you can simply mask out the faces of the individuals you do not wish to appear.

Paint is a basic graphics editing software package but powerful enough to do most things that you will possibly want to do to make your photographs better.

Paint can be found by clicking 'Start' - > 'Programs' (or 'All Programs') -> 'Accessories' -> 'Paint'.

[1] Open the photograph you wish to edit

[2] Select the 'Pick Color' tool from the toolbar on the left hand side. It looks like an eye dropper. This tool is used to choose a colour directly from the photograph you are editing.

[3] Click on the face of the person you are hiding to get their face colour into the palette ready to use for hiding their face. The closer the colour, the less the hidden face will stand out.

[4] Select the 'Ellipse' tool from the toolbar. (It is the bottom icon on the left hand side)

[5] Using your mouse click and hold the mouse and draw across the photograph you will see an 'Ellipse' in the colour you selected earlier forming from where you are drawing. Its not always easy to get it right first time.

[6] If your masking isn't correct select from the menu bar at the top. 'Edit' -> 'Undo'. This will remove what you have just done and you can try again.

[7] Tip: Start slightly to the right hand side at the top of the face you are hiding and draw downwards to the height of the face and then move leftwards to cover the face. Use the 'Undo' feature explained above and practice.

[8] Save your photograph using the 'Save As..' item from the menu above. This will allow you to save your photograph without destroying the original which you might wish to keep.

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Is there a limit on the number of photos I can have?

There is no limit on the amount of photographs you can upload but we can only show 18 of your uploaded images.

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Are there limits on file sizes or file types for uploads?

No limits at all. In the case you do find your picture takes too long to load just email us the image via [email protected]

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I have uploaded my photo and it was "Awaiting Approval". I have logged in and it has since disappeared?

It has disappeared because it was not deemed suitable for display on the site.

When your photograph is uploaded, it is placed in a queue to be viewed by our moderation team. They will view your photo to make sure it is suitable for display on the site. Whilst this is in progress your image will be visible within your profile but only to yourself and not by any other member.

After moderation, if your profile is set to allow it, you should receive an email telling you if your upload was deemed suitable or not.

To ensure you receive this email make sure

[1] Your email address is correct on your profile by clicking from within the site - 'My Profile' and then 'Basic details'.

[2] You have opted to receive email from the customer service teams by clicking from within the site - 'My Profile' and then 'Opt Ins' and making sure the box for Customer Service Emails 'Yes' is checked.

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Why was my photo rejected?

Your photo may have been rejected for a number of reasons.

The most popular reasons are;

- more than one person in the picture

- unclear face shots (for example blurred pictures),

- bare-chests (male or female)

- offensive pictures

- any image other than your own (for example a celebrity, pet etc)

When choosing a photo, a good clear head and shoulders shot that shows you looking happy always gives your profile a better chance of being noticed!

Please note that some of our older registered members are not affected by this new moderation system. However, if you spot an offensive profile or an inappropriate picture, please feel free to report that screenname via our feedback facility on the site.

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Can I email my photograph in to you?

If you cannot upload your picture using the site please email it to [email protected] and we will upload it for you. You can also send a picture via post. If you wish to send a picture to us please make sure you write your registered email address on a covering letter so we can match up the picture to your membership record. WITHOUT THIS INFORMATION WE WILL NOT BE ABLE TO UPLOAD YOUR PICTURE FOR YOU.

WE WILL NOT BE ABLE TO SEND BACK PICTURES UNLESS YOU INCLUDE A STAMPED ADDRESS ENVELOPE

Send pictures to

hookupdatefree Allegran Limited 1st Floor East 3-5 Bleeding Heart Yard LONDON EC1N 8SJ

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Can I make my photographs private?

If you proceed to go into "MY PHOTOS" you will then see a listing of all your current photos. They are higlighted green if currently visible or purple if not. You can "HIDE" or "SHOW" each picture by clicking on the relevant option just under each photo.

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How long does it take for my photo to be approved?

We receive over 1000 photographs to be approved everyday and our team work very hard 7 days a week to ensure they are checked and made available for viewing on your profile as soon as it is humanly possible.

We try to have them available in the shortest possible time and the longest time it will take to check and make available is 48 hours. This might be slightly longer during Public and Bank holidays.

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How do I rearrange my photos?

You can rearrange your photographs by entering the 'My Profile' section of the site and you will see all the photographs you have uploaded in the order they are shown.

Next to each photograph on the right hand side are two arrows and an 'X'. The 'Up' arrow will move the photograph up in order and likewise the photo in front of that will be automatically moved down.

The 'Down' arrow works in exactly the same way moving the photo down in order and the photo immediately below upwards.

Clicking on the 'X' will remove the photograph completely from your profile and no longer be visible by either yourself or other members.

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How do I remove a photo from being displayed without deleting it?

This is possible by going into "MY PHOTOS" you will then see a listing of all your current photos. They are higlighted green if currently visible or purple if Hidden. You can "HIDE" or "SHOW" each picture by clicking on the relevant option just under each photo. You do also have the option to delete the picture which is the white cross by the right of your picture(s).

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